Initiate Withdrawal
Returns from Germany
If you are returning an order from Germany and wish to receive a return shipping label, please use our Returns Portal. If you use the Returns Portal, filling out this form is not required.
International Returns & Formal Withdrawal
For all returns from outside of Germany: please use this form to register your return or to formally declare your withdrawal from the contract.
Please note: This form does not generate a prepaid return shipping label.
After submitting the form, you will receive a confirmation of receipt. Please return the goods to us independently afterward. Full details can be found in our Refund Policy.
Note: It must be the same email address
which was used for the order. If you are unsure, then see to which address the order confirmation email was sent.
