Shipping policy
Parcel Service
We ship all our orders with DHL or DPD.
DHL/DPD will attempt delivery up to two times. If you cannot accept the shipment, the package will be stored at your nearest post office for up to 7 business days, after which it will be returned to us.
Shipping Costs
Germany
- Orders under €125: €6.90 shipping fee
- Orders over €125: free shipping
European Union (EU)
- Orders under €250: see chart below
- Orders over €250: free shipping
| Region | Countries | DHL (<€250) | DPD (<€250) | DHL/DPD (> €250) |
|---|---|---|---|---|
| EU / Zone 1 | Austria, Netherlands, Belgium, Luxembourg | €19.90 | €14.90 | free |
| EU / Zone 2 | Denmark, Czech Republic | €19.90 | €16.90 | free |
| EU / Zone 3 | France | €19.90 | €21.90 | free |
| EU / Zone 4 | Italy, Poland, Slovakia, Slovenia, Hungary | €19.90 | €25.90 | free |
| EU / Zone 5 | Spain, Portugal, Sweden, Ireland | €19.90 | €30.90 | free |
| EU / Zone 6 | Croatia, Estonia, Finland, Latvia, Lithuania | €19.90 | €36.90 | free |
| EU / Zone 7 | Cyprus, Greece, Malta, Bulgaria, Romania | €19.90 | - | free |
International Shipping
- Orders under €500: see chart below
- Orders over €500: free shipping
| Region | Countries | DHL (<€500) | DPD (<€500) | DHL(> €500) |
|---|---|---|---|---|
| International / Zone 1 | Switzerland | €29.90 | - | free |
| International / Zone 2 | United Kingdom | €29.90 | - | free |
| International / Zone 3 | Canada, Australia, Israel, USA, UAE | €49.90 | - | free |
Shipping to Non-EU Countries
You may have to pay local taxes and duties while importing. These are imposed by the responsible customs office. For further information, please contact your local customs office.
Due to issues with the shipping carrier, shipping to some non-EU countries is currently on hold. We are actively working to resolve the issue and resume shipping as soon as possible. We apologize for any inconvenience caused and thank you for your understanding.
Delivery Times
- GERMANY: 1 - 2 business days
- EUROPE: 3 - 6 business days
-
INTERNATIONAL: 5 - 10 business days (Delivery time may vary due to customs processing)
The stated delivery times are standard lead times. Deviations may occur and are beyond our control.
If you experience delays or issues with delivery, please contact the respective shipping provider directly.
DHL Packstation
We are happy to ship your order to a DHL Packstation of your choice. Please enter the Packstation data as follows to help us deliver correctly:
- Enter your personal 6-9 digit post number in the "Company" field
- Enter "Packstation" and the corresponding Packstation number in the "Address" field
- Enter the corresponding city and postal code of the Packstation
Tracking
After your order has been shipped, you will receive a confirmation email containing your DHL / DPD tracking number. You can use this to track your shipment directly on the DHL / DPD website.